Shipping Policy

Free Shipping

Unlike many other websites that have special rules and lots of conditions, The Master Jackets offer free shipping on all orders, with no minimum order price or special requirements.

Shipping Process

All our orders are usually shipped within 7/10 business days. However, it can take up to 15  business days for your item to be delivered.

Once the payment is received, the customer will be notified via email of order confirmation.

We delivered your order through our trusted shipping partners; DHL, FedEx, USPS.

Once we ship the order and provide the tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by the courier company due to any reason, or the courier company attempts to deliver the order when the customer is not at home, it is the customer’s responsibility to contact the courier company or contact us at our customer support for the package’s delivery issue so our team can help you with it. We recommend you follow up with the courier once you are provided the tracking number. After multiple delivery failure attempts at the provided address, the courier company might destroy the parcel and we will not be responsible in that case.

We usually ship items in one parcel, however, We recommend you follow up with the courier once you are provided the tracking number. Once your order is dispatched we can not reschedule the delivery to a different address, customer will have to contact the respected courier company for further actions or a solution.